Our Commitment to Protecting Your Privacy

At Orient Support UAB, safeguarding your personal information is a top priority. This Privacy Policy explains how we collect, use, store, and share your personal data in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. By using our website, you agree to the practices described in this policy. We recommend reviewing this policy regularly for updates or changes.

What Personal Data We Collect

Orient Support UAB collects personal information to provide and improve our services. The data we collect may include:

  • Identifiable Information: Your name, email address, phone number, and other contact details.
  • Usage Information: Data related to your interaction with our website and services.
  • Technical Information: Information such as your IP address, browser type, and operating system.

Purpose of Collecting Personal Data

We collect and process personal data for the following purposes, in compliance with GDPR principles:

  • Service Provision: To deliver, maintain, and enhance the services we provide to you.
  • Customer Communication: To respond to your inquiries, provide updates, and share promotions where applicable.
  • Legal Compliance: To ensure compliance with legal and regulatory requirements under the GDPR.
  • Data Analysis: To analyse website traffic and improve user experience through market research.

How We Collect Personal Data

We gather your personal data through several channels:

  • Direct Interactions: Data you provide by filling out forms, contacting us, or making inquiries.
  • Automated Technologies: Data collected through cookies and other tracking technologies during your use of our website.
  • Third-Party Sources: Information obtained through trusted business partners or affiliates.

User Consent

Under the GDPR, we require your explicit consent to collect, use, or share your personal data. By accessing and using our website, you consent to the practices outlined in this policy. Where applicable, you will be prompted to give specific consent for any additional data processing activities.

Data Storage and Security

We store your personal data on secure servers, adhering to industry-standard encryption and security protocols. In some cases, your data may be transferred internationally for secure hosting or storage, but always in accordance with GDPR guidelines. We take all necessary precautions to protect your personal data during such transfers and ensure compliance with EU data protection laws.

Processing of Personal Data

We process your personal data to fulfil our service obligations in accordance with GDPR principles of transparency, fairness, and necessity. Access to your data is limited to authorised personnel and third-party service providers who must adhere to equivalent data privacy standards. If a third party processes personal data on our behalf, they are bound by data privacy contracts under the GDPR.

Data Retention

Orient Support UAB retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When your personal data is no longer needed, we will securely delete or anonymise it.

Your Rights Under the GDPR

As a data subject under the GDPR, you have specific rights regarding your personal data, including:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete personal data.
  • Right to Erasure: You may request the deletion of your personal data under certain circumstances, such as when it is no longer needed for the original purpose.
  • Right to Restrict Processing: You can request that we limit the processing of your data in certain situations.
  • Right to Data Portability: You may request the transfer of your personal data to another service provider in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data in certain situations.
  • Right to Avoid Automated Decision-Making: You have the right not to be subject to decisions made solely based on automated processing, including profiling.

To exercise any of these rights, please contact us using the information provided below.

Legal Disclosure

  • Legal Name: Orient Support UAB
  • Address: 125 Kalvariju street, Vilnius, LT-08221, Lithuania
  • Phone: +374 93 657 044
  • Email: contact@orientsupport.com
  • Registration Number: 0000004025605

For EU residents who wish to file a complaint, you may do so through the Online Dispute Resolution platform.